Scroll

CONCIERGE & SERVICES

When you visit Matfen Hall, you’ll discover a service that’s as inspiring as the surroundings. From the moment you enquire to the moment you leave, every element of your stay will be elevated by our dedicated team.

Arrive by private transfer as we relieve the stress of travelling. Departing is just as seamless, ensuring you’ll be ready to return for your next luxurious escape. Whether you’re relaxing in the hotel, or exploring Northumberland and beyond, our concierge team will make sure you have everything you need for your stay.

PRIVATE CHAUFFEUR SERVICE

Allow us to remove any effort out of getting to and from your destination with our private chauffeur. Be it making sure you reach your departure in plenty of time, or arranging excursions to Newcastle for some essential retail therapy, our chauffeur service is available for you to travel in style.

FIND OUT MORE

PERSONALISE YOUR STAY

A bespoke wine tasting. A bottle of champagne. A 60 minute massage. We’ll contact you ahead of your stay to confirm your visit will be tailored with you in mind, and full of fine finishing touches you never knew you were looking for.

FIND OUT MORE

OUR CONCIERGE

Our dedicated team are a fountain of local knowledge, from recommending hidden gems to visit via helicopter from our grounds, or curating a bespoke itinerary based on your individual needs and preferences. No request will be overlooked, allowing your stay to be as exciting or relaxing as you wish.

USE OUR HELIPAD

With use of our helipad, you can enjoy unique views of Northumberland and begin to unwind en route to our country estate, while also ensuring you arrive in style.

FIND OUT MORE