Concierge & services
CONCIERGE & SERVICES
When you visit Matfen Hall, you’ll discover a service that’s as inspiring as the surroundings. From the moment you enquire to the moment you leave, every element of your stay will be elevated by our dedicated team.
Arrive by private transfer as we relieve the stress of travelling. Departing is just as seamless, ensuring you’ll be ready to return for your next luxurious escape. Whether you’re relaxing in the hotel, or exploring Northumberland and beyond, our concierge team will make sure you have everything you need for your stay.
ARRIVE IN STYLE
Allow us to remove any effort out of getting to and from your destination with our private chauffeur. Be it making sure you reach your departure in plenty of time, or arranging excursions to Newcastle for some essential retail therapy, our chauffeur service is available for you to travel in style.
PERSONALISE YOUR STAY
A bespoke wine tasting. A bottle of Laurent-Perrier champagne. A 60 minute massage. We’ll contact you ahead of your stay to confirm your visit is tailored with you in mind, full of fine finishing touches you never knew you were looking for.
OUR CONCIERGE
Our dedicated team is a fountain of local knowledge, from recommending hidden gems to visit via helicopter from our grounds, or curating a bespoke itinerary based on your individual needs and preferences. No request is overlooked, allowing your stay to be as exciting or relaxing as you wish.
USE OUR HELIPAD
With use of our helipad, you can enjoy unique views of Northumberland and begin to unwind en route to our country estate, while also ensuring you arrive in style.