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BE PART OF OUR TEAM

Matfen Hall is known for its golden standard of service, and a huge part of that is the people at the heart of our hotel. To find out more about working as part of the Walwick Estate team apply for one of our vacancies today.

We’re always on the lookout for talented new people to join our fantastic team. If you think you have something we’re looking for, we’d love to hear from you. Apply for one of our current opportunities below or get in touch with us using the form opposite.

Head of Sales

JOB DESCRIPTION

Position: Head of Sales

Salary: £40,000, plus £500 per week room sales based bonus

Hours: 45 hours per week

Based: Matfen Hall Country Hotel, Spa and Golf Estate. With oversight of sales at Matfen Hall and Chesters Stables

Reporting to Head of Commercial Development

Overview

Matfen Hall is a privately owned five-star country house 63-bedroom hotel, spa, and golf course. Converted to a Hotel in 1999, Matfen Hall was purchased by Sir David and Lady Sylvia Harrison and Family in August 2020.

Since the takeover in 2020, a programme of refurbishment and repositioning of Matfen Hall has taken place, with further investment to follow. Having been recently awarded Five Star Status by the AA, Matfen Hall has become the first and only hotel to achieve this level in Northumberland.

As Head of Sales, you will be tasked with driving the sales performance at Matfen Hall. Working in tandem with the Head of Marketing and the Head of Groups and Events, you will be responsible for achieving weekly sales performance targets, based on room sales. Our business has multiple revenue streams across the estate, all contributing in various ways to our guest experience and to our financial performance. The constraint to delivering these objectives is the effective selling of rooms across all categories in the hotel.

You will work closely with the Head of Commercial Development; however, in your role you will also have regular meetings with our Board of Directors and the owners. This will involve presenting our sales performance and articulating activity, both proactive and reactive, to accelerate this performance.

Weekly we will review pace of bookings, gaps in business and daily sales generation.

Duties and Responsibilities:

Overall responsibility for proactive and reactive sales activity, driving revenue across all areas with a primary focus on the generation and conversion of room sales
Play an active part in the creation of budgets, forecasts and on-going analysis of sales figures
Work with the Head of Guest Relations to create a proactive sales culture across the team of Guest Relations staff, through sharing results, creating incentives, rewarding good performance and challenging poor performance
Closely monitor the hotels’ business reports daily and take decisions accordingly
Forage for bookings via luxury travel agents, wholesalers and private clients by visiting their offices, entertaining and visiting clients in the hotel and offsite. With particular focus on London, Manchester and Edinburgh
Ensure the Sales Team is fully briefed on all properties and cross-sell whenever possible
In creating the desired sales through service culture, there should be an acceptance that we are results-driven business and that every opportunity should be explored, maximised and developed
Close working with management structure to ensure consistent induction and training of new starters
Support the management structure in compliance with relevant legalisation, Occupational Health & Safety Act, fire regulations and other legal requirements including GDPR
The primary objective of this role is to drive sales, with particular emphasis on the here and now. Achieving our budgetary aims and objectives will provide the necessary throughput to break and manage future constraints

Prerequisites:

The ideal candidate is a seasoned and highly intelligent sales professional with an out and out drive for sales. The salary and bonus structure are intentionally designed to attract an individual who will confidently achieve their targets and generate generous bonuses. Available to work when needed, including weekends, holidays, and nights on a 5 out of 7 rota.

Education:

Experience in resort hotels with a proven track record in sales growth. Excellent computer, financial, and business leadership skills.

Experience:

Ideally 5 years’ experience in the luxury setting with hospitality industry at a management level and above.

Contact:

James O’Donnell – Head of Commercial Development, Walwick Estate Group

Mob:07765120733 Email: james.odonnell@matfenhall.com

Apply Now

Head of Marketing

JOB DESCRIPTION

Position: Head of Marketing

Salary: £40,000 plus £500 bonus per week

Hours: 45 hours per week

Based: Matfen Hall Country Hotel, Spa and Golf Estate

Reporting to Head of Commercial Development

Overview

As Head of Marketing, you will be tasked with ensuring that the brand of Matfen Hall is presented in the best possible light across a variety of platforms and mediums. Working in tandem with the Head of Sales and the Head of Groups and Events, you will be responsible for generating content and interest across our social media sites, in house app and website. You will work closely with our brand consultants, web and app developers, PR consultants and also manage our relationships with OTAs to ensure that we are represented accurately on their platforms.

Weekly, we will review the email campaigns and social posts, monthly we will analyse the performance of our Google Ad investments and the traffic to the website. The aim of this being to really understand the impact of what we are doing to improve performance overall.

Social media requires constant throughput of content, our preferred approach is a blend of organic content and professional shoot imagery, this will be a primary focus of the role and will require regular interactions with the operations teams while they are at their busiest to capture truly organic content rather than solely staged imagery.

Duties and Responsibilities:

Daily checks of our website and app to ensure that our shop window is looking its best
Create a calendar of events, working with the Groups and Events Manager, to ensure that a local and national positioning of Matfen Hall is achieved
Manage OTAs to ensure that rates and imagery are correctly presented
Work with web developers to drive conversion rates and basket value on website
Collate and respond to online reviews across various platforms
Closely monitor the hotel’s business reports daily and take decisions accordingly
Work closely with our web and app developers to ensure we are delivering the results we require and representing our brand in the best possible way
Work with our external brand consultants and PR consultants to ensure our external communications are on brand and effective. This will also see a key role play in the organisation of press visits and media interactions to boost our global positioning
Instil in all team members the need to have guests downloading and using the App, ensure that regular training on its use and benefits is carried out
Work closely with management structure to ensure consistent induction and training of new starters
Support the management structure in compliance with relevant legalisation, Occupational Health & Safety Act, fire regulations and other legal requirements including GDPR

Prerequisites:

The ideal candidate is a seasoned and highly intelligent marketing professional with luxury hotel experience. Available to work when needed, including weekends, holidays, and nights.

Education:

Experience in resort hotel with a proven track record in sales growth. Excellent computer, financial, and business leadership skills.

Experience:

Ideally 5 years’ experience in a luxury setting with hospitality industry at a management level and above

Contact:

James O’Donnell – Head of Commercial Development, Walwick Estate Group

Mob:07765120733 Email: james.odonnell@matfenhall.com

Apply Now

Front Of House

JOB DESCRIPTION

Location: Matfen Hall Country Hotel, Spa and Golf Estate, with support provided at other group properties

Hourly Rate: £12.00 per hour plus tips and incentives

Position: Front of House Staff, minimum 25 hour contract

Overview:

As a Front of House member of staff you will be part of the repositioning of the Hotel from its previous status as a volume wedding venue and hotel to become a luxury property offering a high-level service with a broad product offering that endears guests to stay for several nights.

The FOH staff will be on hand across the day to ensure our guests are given attentive and unobtrusive service. Anticipating the needs of our guests across all meal services. Understanding our menus is imperative so that you can showcase the talents of our kitchen team with your own confident and professional service.

Duties & Responsibilities:

This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.

To interact with each and every guest, putting their needs first
Know and use our guests names with confidence
To operate the delivery of a warm and engaging brand of hospitality, reading our guests needs, anticipating them before they need to ask.
The ensure all guests receive a high level of service at all service times
To ensure that you use the EPOS till, including the relevant banking procedures
Check that each area is properly set before each service and that the bar is stocked and set daily
Carry out and record daily, weekly and monthly cleaning tasks

Prerequisites:

A passion for taking pride in finding innovative solutions to the ever-changing requests that guests will bring us. Available to work when needed, including weekends, holidays, and nights.

Experience:

One Year plus service in a customer facing role within a luxury Hotel setting.

Contact:

James O’Donnell – Head of Commercial Development, Walwick Estate Group

james.odonnell@matfenhall.com

07765120733

Apply Now

Housekeeper

Location: Matfen Hall Country Hotel, Spa and Golf Estate, with support provided at other group properties

Hourly Rate: £12.00 per hour plus tips and incentives

Position: Housekeeper, minimum 24 hour contract

Overview: The business is now in need of a Housekeeper to join our existing team. Working with the Head Housekeeper to deliver outstanding presentation of our rooms and suites, our public areas across Matfen Hall.

As a Housekeeper you will be tasked with changing the linens on beds as well processing the cleaning of these in our in house laundry. Immaculate presentation of all areas of the Hotel is the
passion of our housekeeping team.

Duties & Responsibilities:

This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.

• Assist with laundry when necessary.
• Cleaning hotel public areas.
• Servicing guest bedrooms and bathrooms to the Matfen Hall standard.
• Ensure guest requests are met – e.g extra bedding, pillows, cots.
• Engage positively with guests and represent the business well.
• Advise of any stock items running low.

Prerequisites:
• Communicate clearly and effectively.
• Positive attitude and approach to work.
• Flexibility to assist in all Housekeeping areas.
• Ensure all equipment used is used in-line with training.
• Pride in maintaining standards
• Ability to work in a team and take instruction.
• Report any maintenance issues to your line manager immediately.

Experience:
The ideal candidate will have 1+ years housekeeping experience within a luxury hotel setting.

Contact:
James O’Donnell

Email: james.odonnell@matfenhall.com

Apply Now

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