Be part of our team

Emerald Restaurant Manager

Location: Matfen Hall Country Hotel, Spa and Golf Estate

Hours: 45 hours per week

Salary: £32,500 per annum

Position: Emerald Restaurant Manager

Based Matfen Hall Country Hotel, Spa and Golf Estate

Reporting to General Manager

Overview

As Restaurant Manager you will be part of the repositioning of the Hotel from its previous status as a volume wedding venue and hotel to become a luxury property offering a high-level service with a broad product offering that endears guests to stay for several nights.

The Emerald Restaurant is our fine dining restaurant, operating dinner service 7 nights per week along with Sunday Lunch and Breakfast service for our Great Hall guests. Working closely with our Sommelier to deliver an exceptional dining experience, you will collaborate well with our Head Chef and other Heads of Department to create a consistent level of service delivery. You will form part of the Hotel Duty Management team and be expected to attend Head of Department meetings and hold.

DUTIES AND RESPONSIBILITIES:

• To operate the delivery of a warm and engaging brand of hospitality, reading our guests needs, anticipating them before they need to ask.
• The ensure all guests receive a high level of service at all service times.
• To ensure any feedback is communicated to the GM/Deputy GM.
• To ensure all FOH team members are fully trained on the use of the EPOS till, including the relevant banking procedures
• Keep all lines on the bar and wine list stocked and ordered in line with par levels.
• Carry out and record weekly line cleaning.
• To ensure the appropriate scheduling of employees in line with business requirements.
• Recruitment and selection of your team with support from DGM and the Quality and Standards Manager.
• Prepare a rolling four weekly rota, ensuring that holidays are planned in and evenly spread to avoid impact on the business.
• To assist the Quality and Standards Manager in the training of new and existing staff with regards to departmental coaching and the importance of adhering to Health & Safety
  guidelines.
• To deputise for the GM/DGM as a Duty Manager when appropriate and assist with the smooth running of the daily operation.
• This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.

PREREQUISITES:
A passion for taking pride in finding innovative solutions to the ever-changing requests that guests will bring us. Available to work when needed, including weekends, holidays, and nights.

EXPERIENCE:
Previous experience in a luxury Hotel setting, with focus on Restaurant and Bar operations.
Someone who has demonstrated and interest in career development through cross departmental training or management training.

Two years plus service in an assistant manager level customer facing role within a luxury Hotel setting, preferably within a two rosette restaurant or above.

CONTACT:
James O’Donnell – Head of Commercial Development

Tel: 07765 120733
Email: james.odonnell@matfenhall.com

Leisure Attendant

Location: Matfen Hall Country Hotel, Spa and Golf Estate

Hourly Rate: 12 per hour plus tips

Position: Part-Time Leisure Attendant, minimum 16 hour contract

Reporting to Leisure Manager

Overview

As a Leisure Attendant you will be part of the repositioning of the Hotel from its previous status as a volume wedding venue and hotel to become a luxury property offering a high-level service with a broad product offering that endears guests to stay for several nights, working with Guests and Spa Visitors on a daily basis within the Leisure areas you will be part of a larger team across the Hotel, Golf and Spa Estate.

Shifts and hours can be flexible, including weekends and evenings.

DUTIES AND RESPONSIBILITIES:

This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.

The ideal candidate will have prior experience in a leisure setting, preferably with pool plant experience and qualifications, though training can be provided.

• Ensuring the presentation of all public areas with the pool hall, changing areas and gymnasium.
• Basic IT skills and a polite and welcoming telephone manner are essential.
• Knowledge of gym equipment would be helpful although not necessary.
• Ensure that guests are engaged with whilst in the facilities, drinks service is often requested whilst by the pool.
• Testing of the pool water periodically across the day is required with records to be kept of the results and any corrective actions required following our Normal and Emergency Operating Procedures.
• To be an approachable and knowledgeable member of staff within a customer-centred environment.
• To liaise with the Spa Therapist team across the course of the day to share any feedback or guest requests.
• To follow a checklist of cleaning tasks, daily, weekly and monthly.To be on hand for guests in the spa areas, ensuring that towels are regularly collected and
  refreshed.

PREREQUISITES:

• Own Car/Driving licence Required.
• Candidates MUST be able to swim to be considered for this role.
• One Year plus service in a similar role within a luxury Hotel setting.
• All applicants must have the right to work in the UK.
• A passion for taking pride in finding innovative solutions to the ever-changing requests that guests will bring us.
• Available to work when needed, including weekends, holidays, and nights.

CONTACT:

Ian Walton

iain.walton@matfenhall.com

Reservations Co-Ordinator

Location: Matfen Hall Country Hotel, Spa and Golf Estate

Hourly Rate: £12 per hour plus tips

Position: Reservations Co-Ordinator, minimum 40 hour contract

Reporting to Head of Sales

Overview

As a Reservations Co-Ordinator you will be part of the repositioning of the Hotel from its previous status as a volume wedding venue and hotel to become a luxury property offering a high-level service with a broad product offering that endears guests to stay for several nights.

The business is now in need of a Reservations Co-Ordinator to join our existing team.  Working with the Head of Sales to deliver an outstanding experience to our guests, be an efficient point of contact for throughout their stay and ensuring that they leave wanting to return.

Under the guidance of the Head of Sales, your role is to maximise all sales opportunities received into Matfen Hall Country House Hotel to meet and exceed budget, by processing bedroom, group, weddings and events, spa and golf reservations whilst ensuring exceptional customer service is delivered.

DUTIES AND RESPONSIBILITIES:

• To be an active team member offering support and flexibility to all members of the sales team.
• To be aware of the hotel budget, maximising all areas of revenue streams.
• Deal with all enquiries in a courteous and professional manner, displaying a clear and comprehensive knowledge of Matfen Hall Country House Hotel.
• Make reservations and events bookings according to guests needs and ensure booking confirmation emails/contracts are sent to all guests.
• Record full and accurate details of all reservations and events bookings in accordance with Matfen Hall Country House Hotel procedures, ensuring the operational team have a full awareness.
• Make clients aware of the terms and conditions, including the cancellation policy and the need to confirm bookings prior to arrival.
• Conduct clients’ tours in a professional manner and take every opportunity to sell the estate facilities.
• Taking payments and deposits and to ensure credit facilities have been established if appropriate.
• Carrying out projects and generating leads resulting in revenue growth within the business
• Creating memorable experiences for our guests and delivering 5* service to our guests
• Client entertaining as and when required.
• To ensure all company standards of operating, personal performance and appearance are implemented and actioned.
• Perform general office duties and tasks where needed
• To be aware of competitor rates and contribute ideas to the Head of Sales
• To undertake any other duties that may be assigned by members of the management team

PREREQUISITES:

• Previous Hospitality Sales experience
• A good working knowledge of Microsoft Office and preferably Guestline-Reslynx
• Excellent telephone manner
• Strong Customer Care skills
• Positive and self-motivated
• Demonstrate flexibility and thrive in a fast-paced environment
• Attention to detail and eager to contribute new ideas
• To operate the switchboard and emails to assist with guest queries.
• The ensure all guests receive a high level of service from check-in through to check-out.
• To ensure any feedback is communicated to the General Manager.
• Daily administration work with particular reference to guest special requests, food allergies and special occasion.
• To prepare statistical information for other departments as instructed by the General Manager.
• To ensure that postings are made on the correct day and that every transaction is charged before check-out.
• To take part in the training sessions offered and departmental coaching.

EDUCATION:

Previous experience in a luxury Hotel setting, with focus on Reception or Reservations.  Someone who has demonstrated and interest in career development through cross departmental training or management training.

CONTACT:

Elain Meenaghan – Head of Sales

elain.meenaghan@matfenhall.com

Chef De Partie

Location: Matfen Hall Country Hotel, Spa and Golf Estate, with support provided at other group properties

Hourly Rate: £14.50 per hour plus tips and incentives

Position: Chef de Partie, minimum 45 hour contract

Overview: As a Chef de Partie you will be part of the repositioning of the Hotel from its previous status as a volume wedding venue and hotel to become a luxury property offering a high-level service with a broad product offering that endears guests to stay for several nights.

The business is now in need of a Chef de Partie to join the existing team within the Kitchen team at Matfen Hall.  As a CdP you work alongside a Commis Chefs and Junior Sous Chef on all sections of the kitchen, ensuring that the produce is prepared to the agreed standard, cleaning your section down daily and passing any required orders to the Head Chef or Sous Chef to place with the suppliers.  A strict adherence to our HACCP principles is a must, from fridge management and date labelling to effective vacuum packing and blast chilling.  Whilst the Head Chef is the creative force for all menus, you will be expected to contribute menu ideas for each new menu.

You will be expected to form excellent relations with the FOH team and the Reception, they will supply you with key information on guests.  In particular notes on allergies that you must be aware of as you prepare their meals.

Duties & Responsibilities: 

• Carry out the effective daily running your section at Matfen Hall.
• Ensure daily records of food safety are kept, including fridge temperatures, hot holding, blast chilling.
• Contribute to menus to meet the needs of the business, maintain portion control and reduce wastage to aid the Head Chef in achieving the required costings
• Ensure all allergen and HACCP information detailed and recorded.
• Ensure all dishes are prepared to the agreed standard.
• Conduct yourself in a professional manner at all times with guests, members, staff and suppliers alike.
• Work with the Head Chef and Sous Chef to resolve any operational challenges or guest feedback issues.
• Follow all Health and Safety guidance and training supplied

Prerequisites: 

A passion for using the best produce available and the ability to use it, profitably to give our guests a great experience.  Available to work when needed, including weekends, holidays, and nights.

Education:

Food Safety Level 2 certification.

Experience:

The ideal candidate will have 1-2 years industry experience and will be an existing Chef de Partie or Demi CdP, you will have worked in a rural Hotel setting previously ideally you will have had experience of working in a professional kitchen.

Contact: Paul Blakey – Head Chef

Email: paul.blakey@matfenhall.com

Commis Chef

Location: Matfen Hall Country Hotel, Spa and Golf Estate, with support provided at other group properties

Hourly Rate: £12.00 per hour plus tips and incentives

Position: Commis Chef minimum 45 hour contract

Overview: As a Commis Chef you will be part of the repositioning of the Hotel from its previous status as a volume wedding venue and hotel to become a luxury property offering a high-level service with a broad product offering that endears guests to stay for several nights.

The business is now in need of a Commis Chef to join the existing team within the Kitchen team at Matfen Hall. As a Commis you work alongside a Chef de Partie or Sous Chef on a section of the kitchen, ensuring that the produce is prepared to the agreed standard, cleaning your section down daily and passing any required orders to the Head Chef or Sous Chef to place with the suppliers. A strict adherence to our HACCP principles is a must, from fridge management and date labelling to
effective vacuum packing and blast chilling. Whilst the Head Chef is the creative force for all menus, you will be expected to contribute menu ideas for each new menu.

You will be expected to form excellent relations with the FOH team and the Reception, they will supply you with key information on guests. In particular notes on allergies that you must be aware of as you prepare their meals.

Duties & Responsibilities: 

This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.

• Carry out the effective daily running your section at Matfen Hall with support of CdP.
• Ensure daily records of food safety are kept, including fridge temperatures, hot holding, blast chilling.
• Contribute to menus to meet the needs of the business, maintain portion control and reduce wastage to aid the Head Chef in achieving the required costings.
• Ensure all dishes are prepared to the agreed standard.
• Conduct yourself in a professional manner at all times with guests, members, staff and suppliers alike.
• Follow all Health and Safety guidance and training supplied.

Prerequisites:A passion for using the best produce available and the ability to use it, profitably to give our guests a great experience. Available to work when needed, including weekends, holidays, and nights.

Experience:

One Year plus service in a customer facing role within a luxury Hotel setting.

Contact:
Paul Blakey

Email: paul.blakey@matfenhall.com

Front Of House

Location: Matfen Hall Country Hotel, Spa and Golf Estate, with support provided at other group properties

Hourly Rate: £12.00 per hour plus tips and incentives

Position: Front of House Staff, minimum 25 hour contract

Overview: As a Front of House member of staff you will be part of the repositioning of the Hotel from its previous status as a volume wedding venue and hotel to become a luxury property offering a high-level service with a broad product offering that endears guests to stay for several nights.

The FOH staff will be on hand across the day to ensure our guests are given attentive and unobtrusive service. Anticipating the needs of our guests across all meal services. Understanding our menus is imperative so that you can showcase the talents of our kitchen team with your own confident and professional service.

Duties & Responsibilities: 

This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.

• To interact with each and every guest, putting their needs first
• Know and use our guests names with confidence
• To operate the delivery of a warm and engaging brand of hospitality, reading our guests needs, anticipating them before they need to ask.
• The ensure all guests receive a high level of service at all service times
• To ensure that you use the EPOS till, including the relevant banking procedures
• Check that each area is properly set before each service and that the bar is stocked and set daily
• Carry out and record daily, weekly and monthly cleaning tasks

Prerequisites: A passion for taking pride in finding innovative solutions to the ever-changing requests that guests will bring us. Available to work when needed, including weekends, holidays, and nights.

Experience:

One Year plus service in a customer facing role within a luxury Hotel setting.

Contact:
James O’Donnell – Head of Commercial Development, Walwick Estate Group

Email: james.odonnell@matfenhall.com

Tel: 07765120733

Housekeeper

Location: Matfen Hall Country Hotel, Spa and Golf Estate, with support provided at other group properties

Hourly Rate: £12.00 per hour plus tips and incentives

Position: Housekeeper, minimum 24 hour contract

Overview: The business is now in need of a Housekeeper to join our existing team. Working with the Head Housekeeper to deliver outstanding presentation of our rooms and suites, our public areas across Matfen Hall.

As a Housekeeper you will be tasked with changing the linens on beds as well processing the cleaning of these in our in house laundry. Immaculate presentation of all areas of the Hotel is the
passion of our housekeeping team.

Duties & Responsibilities: 

This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.

• Assist with laundry when necessary.
• Cleaning hotel public areas.
• Servicing guest bedrooms and bathrooms to the Matfen Hall standard.
• Ensure guest requests are met – e.g extra bedding, pillows, cots.
• Engage positively with guests and represent the business well.
• Advise of any stock items running low.

Prerequisites: 
• Communicate clearly and effectively.
• Positive attitude and approach to work.
• Flexibility to assist in all Housekeeping areas.
• Ensure all equipment used is used in-line with training.
• Pride in maintaining standards
• Ability to work in a team and take instruction.
• Report any maintenance issues to your line manager immediately.

Experience:
The ideal candidate will have 1+ years housekeeping experience within a luxury hotel setting.

Contact:
James O’Donnell – Head of Commercial Development, Walwick Estate Group

Email: james.odonnell@matfenhall.com

Tel: 07765120733

Night Porter

Location: Matfen Hall Country Hotel, Spa and Golf Estate, with support provided at other group properties

Hourly Rate: £12.50 per hour plus tips and incentives

Position: Hotel Porter, minimum 24 hour contract

Overview: The business is now in need of a Night Porter to join our existing team. Working with the Head of Nights to ensure that our guests have a round the clock point of contact during their stay with us, to carry out a night audit of all billing across the previous day, assist on the late bar as required and to work through a check list of cleaning tasks along with the delivery of newspapers, guest bills and provide a shoe cleaning service.

As a Night Porter you will required to carry out regular fire walks of the building and to ensure that all external doors are locked at night.

Working with the Head Concierge to ensure that all relevant information is known on all guests and that every effort is made to share with the relevant departments through creating notes on the
booking systems and adding information to the daily logs.

Duties & Responsibilities: 

This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.

• Night audit
• Assistance with cash up
• Setting of meeting rooms and private dining space
• Cleaning tasks
• Printing of guest bills
• Delivery of newspapers
• Shoe Polishing
• Valet Parking of guest cars
• The ensure all guests receive a high level of service from check-in through to check-out.
• Delivery of amenities or late room service to guest bedrooms
• To take part in the training sessions offered and departmental coaching.
• Assistance with the set up of public areas for weddings
• Deputising for day porters as holiday cover

Prerequisites: 
A passion for taking pride in finding innovative solutions to the ever changing requests that guests will bring us. Available to work when needed, including weekends, holidays, and nights.

Education: Previous experience in a luxury Hotel setting, with focus on concierge or portering. Someone who has demonstrated an ability to give genuine service and hospitality.

Experience:
One Year plus service in a customer facing role within a luxury Hotel setting.

Contact:
Rebecca Garwood – Head of Reception

Email: rebecca.garwood@matfenhall.com

Hotel Porter

Location: Matfen Hall Country Hotel, Spa and Golf Estate, with support provided at other group properties

Hourly Rate: £12.00 per hour plus tips and incentives

Position: Hotel Porter, minimum 24 hour contract

Overview: The business is now in need of a Porter to join our existing team. Working with the Head Concierge to deliver an outstanding welcome to our guests, be an efficient point of contact for throughout their stay and ensuring that they leave wanting to return.

As a Porter you will be the first point of welcome for our guests, knowing the guests name and using is from the moment they arrive is essential. As they pull into the car park you will welcome them and assist with their baggage. All of our guests are offered a welcome drink, the first objective is to make them feel at home, our information gathering should be done before the guests arrive.

Working with the Head Concierge to ensure that all relevant information is known on all guests and that every effort is made to en shared with the relevant departments through creating notes on the booking systems and adding information to the daily logs.

Duties & Responsibilities: 

This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.

• Valet Parking of guest cars
• Transfer of guests to and from Golf Clubhouse in Golf Buggies
• Airport and Railway Station transfers of guests
• Handling of Luggage from arrival to room, with the offer of unpacking, collection of luggage on departure also.
• Service of welcome drinks to guests on arrival
• The ensure all guests receive a high level of service from check-in through to check-out.
• Delivery of amenities to guest bedrooms
• To take part in the training sessions offered and departmental coaching
• Assistance with the set up of public areas for weddings
• Deputising for night porters as holiday cover

Prerequisites: 
A passion for taking pride in finding innovative solutions to the ever changing requests that guests will bring us. Available to work when needed, including weekends, holidays, and nights.

Education: Previous experience in a luxury Hotel setting, with focus on concierge or portering. Someone who has demonstrated an ability to give genuine service and hospitality.

Experience:
The ideal candidate will have 1+ years concierge experience within a luxury hotel setting.

Contact:
Rebecca Garwood – Head of Reception

Email: rebecca.garwood@matfenhall.com

Junior Sous Chef

Location: Matfen Hall Country Hotel, Spa and Golf Estate, with support provided at other group properties

Hourly Rate: £15.50 per hour plus tips,

Position: Junior Sous Chef, minimum 45 hour contract

Overview: The business is now in need of a Junior Sous Chef to join the existing team within the Kitchen team at Matfen Hall. As a Junior Sous you work alongside a Sous Chefs on all sections of the kitchen, including the Golf Club Restaurant, ensuring that the produce is prepared to the agreed standard, cleaning your section down daily and passing any required orders to the Head Chef or Sous Chef to place with the suppliers. A strict adherence to our HACCP principles is a must, from fridge management and date labelling to effective vacuum packing and blast chilling. Whilst the Head Chef is the creative force for all menus, you will be expected to contribute menu ideas for each new menu.

You will be expected to form excellent relations with the FOH team and the Reception, they will supply you with key information on guests. In particular notes on allergies that you must be aware of as you prepare their meals.

Duties & Responsibilities: 

• Oversee the effective daily running of the Kitchen operations at Matfen Hall, including managing the chefs and Kitchen porters to ensure daily and weekly cleaning tasks are completed without fail.
• Ensure daily records of food safety are kept, including fridge temperatures, hot holding, blast chilling.Create menus to meet the needs of the business, fully costed in advance with all allergen and HACCP information detailed and recorded
• Conduct yourself in a professional manner at all times with guests, members, staff and suppliers alike.
• Work with the Head Chef to resolve any operational challenges or guest feedback issues.
• Develop improvement plans and where necessary carry out costs savings, while maintaining customer service levels.
• Ensure consistent coverage in the kitchen operation and that all team members are trained and briefed on the menu and food safety requirements
• Be aware of our competitors locally and nationally to ensure that we are staying ahead in terms of customer experience and enhancements
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalisation, Occupational Health & Safety Act, fire regulations and other legal requirements including GDPR.

Prerequisites: 
A passion for using the best produce available and the ability to use it, profitably to give our guests a great experience. Available to work when needed, including weekends, holidays, and nights.

Education: Food Safety Level 2 certification.

Experience:
The ideal candidate will have 3-4 years industry experience and will be an existing Junior Sous Chef or aspiring Chef de Partie, you will have worked in a rural Hotel setting previously and cooked at a minimum two AA rosette level for a minimum of two years as Junior Sous Chef or CdP.

Contact:
Paul Blakey – Head Chef

Email: paul.blakey@matfenhall.com

Spa Therapist

Location: Matfen Hall Country Hotel, Spa and Golf Estate, with support provided at other group
properties

Hourly Rate: £13.00 per hour plus tips and incentives

Position: Spa Therapist, minimum 25 hour contract

Overview:  The business is now in need of a Spa Therapist join our existing team. Working with the long
standing team and Spa Director to deliver outstanding experiences for our guests and members.
As a Spa Therapist you will welcome our guests to the spa ensuring that their experience starts from
the moment they arrive, offering welcome drinks and making them feel at ease in preparation for
their treatment.

Duties & Responsibilities: 
• Ensure that all treatments are delivered following the protocols agreed by the product house and our Spa Director.
• Take every opportunity to add value to the guests experience with you through retailing the products that have formed part of the treatment and any others that the guest would benefit from.
• Ensure immaculate presentation of the spa, changing rooms and treatment rooms.
• Conduct yourself n a professional manner at all times with guests, members, staff and suppliers alike.
• Work with the General Manager and Spa Director to resolve any operational challenges or guest feedback issues.

Prerequisites: 
• Positive attitude.
• Maintain client records.
• Work with the Hotel Reception team to ensure guests arrival experience is positive.
• Work with the Leisure facilities team to ensure that spa facilities are monitored, clean, tidy and comfortable.
• Work with the team to ensure a fair distribution of more strenuous treatments.
• Immaculate personal presentation.
• High levels of personal hygiene.
• Maintain a clean, comfortable and well-stocked treatment area.
• Strive to meet customer requests, needs and expectations.
• Maintain equipment and products.
• Deliver spa treatments and services including Massage, Facials, Mani/Pedicure.
• Have a passion for the spa & leisure industry and be aware of industry trends and developments.
• Through training, have an in-depth awareness of products in order to give recommendations and achieve retail sales.
• Ensure treatment availability in maximised by daily preparations.
• Ensure daily task sheets are completed to the required standards.

Education:
• Hold a Level 3 beauty therapy or equivalent qualification.

Experience:
The ideal candidate will have 1-2 years spa experience within a luxury hotel setting. Prior experience of Natura Bisse and Germaine de Cappucini products and protocols would be preferrable. Training will be provided.

Contact:
Siobhan Harrison, Spa Director

Email: Siobhan.harrison@matfenhall.com