BE PART OF OUR TEAM
Matfen Hall is known for its golden standard of service, and a huge part of that is the people at the heart of our hotel. To find out more about working as part of the Walwick Estate team apply for one of our vacancies today.
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We’re always on the lookout for talented new people to join our fantastic team. If you think you have something we’re looking for, we’d love to hear from you. Apply for one of our current opportunities below or get in touch with us using the form opposite.
Weddings and Sales Co-Ordinator
Location: Matfen Hall Country Hotel, Spa and Golf Estate
Hourly Rate: £12 per hour plus tips
Position: Weddings and Sales Co-Ordinator, 40 hour contract
Reporting to: Head of Sales
Overview:
Matfen Hall is a privately owned five-star country house 65-bedroom hotel, spa, and golf estate. Converted to a Hotel in 1999 by Sir Hugh and Lady Anna Blackett, the Hotel was purchased by Sir David and Lady Sylvia Harrison and Family in August 2020.
Since the takeover in 2020, a programme of refurbishment and repositioning of Matfen Hall has taken place, with further investment to follow. The direction of the business is to achieve 5 Red Star status within the next two years. As a Weddings and Sales Co-Ordinator you will be part of the repositioning of the Hotel from its previous status as a volume wedding venue and hotel to become a luxury property offering a high-level service with a broad product offering that endears guests to stay for several nights.
Working with the Head of Sales to deliver an outstanding experience to our guests, be an efficient point of contact for throughout their stay and ensuring that they leave wanting to return.
Under the guidance of the Head of Sales, your role is to maximise all sales opportunities received into Matfen Hall Country House Hotel to meet and exceed budget, by processing bedroom, group, weddings and events, spa and golf reservations whilst ensuring exceptional customer service is delivered.
Duties and responsibilities:
- To be an active team member offering support and flexibility to all members of the sales team.
- To be aware of the hotel budget, maximising all areas of revenue streams.
- Deal with all enquiries in a courteous and professional manner, displaying a clear and comprehensive knowledge of Matfen Hall Country House Hotel.
- Make reservations, wedding and events bookings according to guests needs and ensure booking confirmation emails/ contracts are sent to all guests.
- Record full and accurate details of all reservations and events bookings in accordance with Matfen Hall Country House Hotel procedures, ensuring the operational team have a full awareness.
- Make clients aware of the terms and conditions, including the cancellation policy and the need to confirm bookings prior to arrival.
- Conduct clients’ tours in a professional manner and take every opportunity to sell the estate facilities.
- Taking payments and deposits and to ensure credit facilities have been established if appropriate.
- Carrying out projects and generating leads resulting in revenue growth within the business
- Creating memorable experiences for our guests and delivering 5* service to our guests
- Client entertaining as and when required.
- To ensure all company standards of operating, personal performance and appearance are implemented and actioned.
- Perform general office duties and tasks where needed
- To be aware of competitor rates and contribute ideas to the Head of Sales
- To undertake any other duties that may be assigned by members of the management team
Prerequisites:
- Previous Hospitality sales and events experience
- A good working knowledge of Microsoft Office and preferably Guestline-Reslynx
- Excellent telephone manner
- Strong Customer Care skills
- Positive and self-motivated
- Demonstrate flexibility and thrive in a fast-paced environment
- Attention to detail and eager to contribute new ideas
- To operate the switchboard and emails to assist with guest queries.
- To ensure all guests receive a high level of service from check-in through to check-out.
- To ensure any feedback is communicated to the General Manager.
- Daily administration work with particular reference to guest special requests, food allergies and special occasion.
- To prepare statistical information for other departments as instructed by the General Manager.
- To ensure that postings are made on the correct day and that every transaction is charged before check-out.
- To take part in the training sessions offered and departmental coaching.
Experience:
Previous experience in a luxury Hotel setting, with focus on Reception or Reservations. Someone who has demonstrated and interest in career development through cross departmental training or management training.
Contact:
elain.meenaghan@matfenhall.com
Housekeeper
Location: Matfen Hall Country Hotel, Spa and Golf Estate, with support provided at other group properties
Hourly Rate: £12.00 per hour plus tips and incentives
Position: Housekeeper, minimum 24 hour contract
Overview: The business is now in need of a Housekeeper to join our existing team. Working with the Head Housekeeper to deliver outstanding presentation of our rooms and suites, our public areas across Matfen Hall.
As a Housekeeper you will be tasked with changing the linens on beds as well processing the cleaning of these in our in house laundry. Immaculate presentation of all areas of the Hotel is the
passion of our housekeeping team.
Duties & Responsibilities:
This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.
• Assist with laundry when necessary.
• Cleaning hotel public areas.
• Servicing guest bedrooms and bathrooms to the Matfen Hall standard.
• Ensure guest requests are met – e.g extra bedding, pillows, cots.
• Engage positively with guests and represent the business well.
• Advise of any stock items running low.
Prerequisites:
• Communicate clearly and effectively.
• Positive attitude and approach to work.
• Flexibility to assist in all Housekeeping areas.
• Ensure all equipment used is used in-line with training.
• Pride in maintaining standards
• Ability to work in a team and take instruction.
• Report any maintenance issues to your line manager immediately.
Experience:
The ideal candidate will have 1+ years housekeeping experience within a luxury hotel setting.
Contact:
Dawn Elliot
Email: dawn.elliot@matfenhall.com
Apply NowHotel Receptionist
Location: Matfen Hall Country Hotel, Spa and Golf Estate, with support provided at other group properties
Hourly Rate: £12.00 per hour plus tips,
Position: Receptionist, minimum 24 hour contract
Overview: The business is now in need of a Receptionist to join our existing team. Working with the Head of Reception to deliver an outstanding welcome to our guests, be an efficient point of contact for throughout their stay and ensuring that they leave wanting to return. As a receptionist you will be the first point of welcome for our guests, before they arrive you will
speak with them on the telephone as part of our pre arrival communications. As they pull into the car park you will welcome them and assist with their baggage. All of our guests are offered a
welcome drink, the first objective is to make them feel at home, our information gathering should be done before the guests arrive.
Working with the Head of Reception to ensure that all relevant information is gathered on all guests and then shared with the relevant departments through creating notes on the booking systems and adding information to the daily logs.
Duties & Responsibilities:
This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.
- To operate the switchboard and emails to assist with guest queries.
- The ensure all guests receive a high level of service from check-in through to check-out.
- To ensure any feedback is communicated to the General Manager.
- To prepare statistical information for other departments as instructed by the General Manager.
- To ensure that postings are made on the correct day and that every transaction is charged before check-out.
- To take part in the training sessions offered and departmental coaching.
- Daily administration work with particular reference to Guest special requests, food allergies and special occasion.
Prerequisites:
Taking pride in finding innovative solutions to the ever changing requests that guests will bring us. Available to work when needed, including weekends, holidays, and nights.
Education: Previous experience in a luxury Hotel setting, with focus on Reception or Guest Relations. Someone who has demonstrated and interest in career development through cross departmental training or management training.
Experience:
One Year plus service in a customer facing role within a luxury Hotel setting.
Contact:
Rebecca Garwood – Head of Reception
Email: rebecca.garwood@matfenhall.com
Apply NowSpa Therapist
Location: Matfen Hall Country Hotel, Spa and Golf Estate, with support provided at other group
properties
Hourly Rate: £13.00 per hour plus tips and incentives
Position: Spa Therapist, minimum 25 hour contract
Overview: The business is now in need of a Spa Therapist join our existing team. Working with the long
standing team and Spa Director to deliver outstanding experiences for our guests and members.
As a Spa Therapist you will welcome our guests to the spa ensuring that their experience starts from
the moment they arrive, offering welcome drinks and making them feel at ease in preparation for
their treatment.
Duties & Responsibilities:
• Ensure that all treatments are delivered following the protocols agreed by the product house and our Spa Director.
• Take every opportunity to add value to the guests experience with you through retailing the products that have formed part of the treatment and any others that the guest would benefit from.
• Ensure immaculate presentation of the spa, changing rooms and treatment rooms.
• Conduct yourself n a professional manner at all times with guests, members, staff and suppliers alike.
• Work with the General Manager and Spa Director to resolve any operational challenges or guest feedback issues.
Prerequisites:
• Positive attitude.
• Maintain client records.
• Work with the Hotel Reception team to ensure guests arrival experience is positive.
• Work with the Leisure facilities team to ensure that spa facilities are monitored, clean, tidy and comfortable.
• Work with the team to ensure a fair distribution of more strenuous treatments.
• Immaculate personal presentation.
• High levels of personal hygiene.
• Maintain a clean, comfortable and well-stocked treatment area.
• Strive to meet customer requests, needs and expectations.
• Maintain equipment and products.
• Deliver spa treatments and services including Massage, Facials, Mani/Pedicure.
• Have a passion for the spa & leisure industry and be aware of industry trends and developments.
• Through training, have an in-depth awareness of products in order to give recommendations and achieve retail sales.
• Ensure treatment availability in maximised by daily preparations.
• Ensure daily task sheets are completed to the required standards.
Education:
• Hold a Level 3 beauty therapy or equivalent qualification.
Experience:
The ideal candidate will have 1-2 years spa experience within a luxury hotel setting. Prior experience of Natura Bisse and Germaine de Cappucini products and protocols would be preferrable. Training will be provided.
Contact:
Siobhan Harrison, Spa Director
Email: Siobhan.harrison@matfenhall.com
Apply NowFILL IN THE FORM BELOW