BE PART OF OUR TEAM

Linen Porter

JOB DESCRIPTION

Position: Linen Porter

Rate of Pay: £12 per hour plus tips

Hours: Minimum 24 hours per week

Based: Matfen Hall Country Hotel, Spa and Golf Estate

Reporting to Head Housekeeper

Overview

Matfen Hall is a privately owned five-star country house 64-bedroom hotel, spa, and golf course. Converted to a Hotel in 1999 by Sir Hugh and Lady Anna Blackett, the Hotel was purchased by Sir David and Lady Sylvia Harrison and Family in August 2020.

Since the takeover in 2020, a programme of refurbishment and repositioning of Matfen Hall has taken place, with further investment to follow.  The direction of the business is to achieve 5 Red Star status within the next two years.  As a Linen Porter you will be part of the repositioning of the Hotel from its previous status as a volume wedding venue and hotel to become a luxury property offering a high-level service with a broad product offering that endears guests to stay for several nights.

The business is now in need of a Linen Porter to join our existing team.  Working with the Head Housekeeper to deliver outstanding presentation of our rooms and suites, our public areas across Matfen Hall.

As a Linen Porter you will be tasked with changing the linens on beds as well processing the cleaning of these in our in house laundry.  Immaculate presentation of all areas of the Hotel is the passion of our housekeeping team.

Duties and Responsibilities:

• Assist with striping of beds
• Movement of clean and or dirty laundry to and from bedrooms to the in house laundry
• Stocking of linen cupboards on bedroom corridors
• Assist with laundry when necessary.
• Ensure guest requests are met – e.g extra bedding, pillows, cots.
• Engage positively with guests and represent the business well.
• Advise of any stock items running low.
• You may also be required to help with the making of beds and cleaning of rooms

Prerequisites:

• Communicate clearly and effectively.
• Positive attitude and approach to work.
• Flexibility to assist in all Housekeeping areas.
• Ensure all equipment used is used in-line with training.
• Pride in maintaining standards
• Ability to work in a team and take instruction.
• Report any maintenance issues to your line manager immediately.

Experience:

The ideal candidate will have 1+ years housekeeping experience within a luxury hotel setting.

Contact:

James O’Donnell – Head of Commercial Development, Walwick Estate Group

Mob: 07765120733 Email: james.odonnell@matfenhall.com

Chef De Partie

JOB DESCRIPTION

Location: Matfen Hall Country Hotel, Spa and Golf Estate, with support provided at other group properties

Hourly Rate: £14.50 per hour plus tips and incentives

Position: Chef de Partie, minimum 45 hour contract

Overview:

As a Chef de Partie you will be part of the repositioning of the Hotel from its previous status as a volume wedding venue and hotel to become a luxury property offering a high-level service with a broad product offering that endears guests to stay for several nights.

The business is now in need of a Chef de Partie to join the existing team within the Kitchen team at Matfen Hall.  As a CdP you work alongside a Commis Chefs and Junior Sous Chef on all sections of the kitchen, ensuring that the produce is prepared to the agreed standard, cleaning your section down daily and passing any required orders to the Head Chef or Sous Chef to place with the suppliers.  A strict adherence to our HACCP principles is a must, from fridge management and date labelling to effective vacuum packing and blast chilling.  Whilst the Head Chef is the creative force for all menus, you will be expected to contribute menu ideas for each new menu.

You will be expected to form excellent relations with the FOH team and the Reception, they will supply you with key information on guests.  In particular notes on allergies that you must be aware of as you prepare their meals.

Duties & Responsibilities: 

• Carry out the effective daily running your section at Matfen Hall.
• Ensure daily records of food safety are kept, including fridge temperatures, hot holding, blast chilling.
• Contribute to menus to meet the needs of the business, maintain portion control and reduce wastage to aid the Head Chef in achieving the required costings
• Ensure all allergen and HACCP information detailed and recorded.
• Ensure all dishes are prepared to the agreed standard.
• Conduct yourself in a professional manner at all times with guests, members, staff and suppliers alike.
• Work with the Head Chef and Sous Chef to resolve any operational challenges or guest feedback issues.
• Follow all Health and Safety guidance and training supplied

Prerequisites: 

A passion for using the best produce available and the ability to use it, profitably to give our guests a great experience.  Available to work when needed, including weekends, holidays, and nights.

Education:

Food Safety Level 2 certification.

Experience:

The ideal candidate will have 1-2 years industry experience and will be an existing Chef de Partie or Demi CdP, you will have worked in a rural Hotel setting previously ideally you will have had experience of working in a professional kitchen.

Contact

Ernst Van Zyl – Head Chef

ernst.vanzyl@matfenhall.com

Front Of House

JOB DESCRIPTION

Location: Matfen Hall Country Hotel, Spa and Golf Estate, with support provided at other group properties

Hourly Rate: £12.00 per hour plus tips and incentives

Position: Front of House Staff, minimum 25 hour contract

Overview:

As a Front of House member of staff you will be part of the repositioning of the Hotel from its previous status as a volume wedding venue and hotel to become a luxury property offering a high-level service with a broad product offering that endears guests to stay for several nights.

The FOH staff will be on hand across the day to ensure our guests are given attentive and unobtrusive service. Anticipating the needs of our guests across all meal services. Understanding our menus is imperative so that you can showcase the talents of our kitchen team with your own confident and professional service.

Duties & Responsibilities: 

This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.

• To interact with each and every guest, putting their needs first
• Know and use our guests names with confidence
• To operate the delivery of a warm and engaging brand of hospitality, reading our guests needs, anticipating them before they need to ask.
• The ensure all guests receive a high level of service at all service times
• To ensure that you use the EPOS till, including the relevant banking procedures
• Check that each area is properly set before each service and that the bar is stocked and set daily
• Carry out and record daily, weekly and monthly cleaning tasks

Prerequisites:

A passion for taking pride in finding innovative solutions to the ever-changing requests that guests will bring us. Available to work when needed, including weekends, holidays, and nights.

Experience:

One Year plus service in a customer facing role within a luxury Hotel setting.

Contact:

James O’Donnell – Head of Commercial Development, Walwick Estate Group

james.odonnell@matfenhall.com

07765120733

Housekeeper

Location: Matfen Hall Country Hotel, Spa and Golf Estate, with support provided at other group properties

Hourly Rate: £12.00 per hour plus tips and incentives

Position: Housekeeper, minimum 24 hour contract

Overview: The business is now in need of a Housekeeper to join our existing team. Working with the Head Housekeeper to deliver outstanding presentation of our rooms and suites, our public areas across Matfen Hall.

As a Housekeeper you will be tasked with changing the linens on beds as well processing the cleaning of these in our in house laundry. Immaculate presentation of all areas of the Hotel is the
passion of our housekeeping team.

Duties & Responsibilities: 

This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.

• Assist with laundry when necessary.
• Cleaning hotel public areas.
• Servicing guest bedrooms and bathrooms to the Matfen Hall standard.
• Ensure guest requests are met – e.g extra bedding, pillows, cots.
• Engage positively with guests and represent the business well.
• Advise of any stock items running low.

Prerequisites: 
• Communicate clearly and effectively.
• Positive attitude and approach to work.
• Flexibility to assist in all Housekeeping areas.
• Ensure all equipment used is used in-line with training.
• Pride in maintaining standards
• Ability to work in a team and take instruction.
• Report any maintenance issues to your line manager immediately.

Experience:
The ideal candidate will have 1+ years housekeeping experience within a luxury hotel setting.

Contact:
James O’Donnell

Email: james.odonnell@matfenhall.com