BE PART OF OUR TEAM

Front Of House

JOB DESCRIPTION

Location: Matfen Hall Country Hotel, Spa and Golf Estate, with support provided at other group properties

Hourly Rate: £12.00 per hour plus tips and incentives

Position: Front of House Staff, minimum 25 hour contract

Overview:

As a Front of House member of staff you will be part of the repositioning of the Hotel from its previous status as a volume wedding venue and hotel to become a luxury property offering a high-level service with a broad product offering that endears guests to stay for several nights.

The FOH staff will be on hand across the day to ensure our guests are given attentive and unobtrusive service. Anticipating the needs of our guests across all meal services. Understanding our menus is imperative so that you can showcase the talents of our kitchen team with your own confident and professional service.

Duties & Responsibilities: 

This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.

• To interact with each and every guest, putting their needs first
• Know and use our guests names with confidence
• To operate the delivery of a warm and engaging brand of hospitality, reading our guests needs, anticipating them before they need to ask.
• The ensure all guests receive a high level of service at all service times
• To ensure that you use the EPOS till, including the relevant banking procedures
• Check that each area is properly set before each service and that the bar is stocked and set daily
• Carry out and record daily, weekly and monthly cleaning tasks

Prerequisites:

A passion for taking pride in finding innovative solutions to the ever-changing requests that guests will bring us. Available to work when needed, including weekends, holidays, and nights.

Experience:

One Year plus service in a customer facing role within a luxury Hotel setting.

Contact:

James O’Donnell – Head of Commercial Development, Walwick Estate Group

james.odonnell@matfenhall.com

07765120733

Housekeeper

Location: Matfen Hall Country Hotel, Spa and Golf Estate, with support provided at other group properties

Hourly Rate: £12.00 per hour plus tips and incentives

Position: Housekeeper, minimum 24 hour contract

Overview: The business is now in need of a Housekeeper to join our existing team. Working with the Head Housekeeper to deliver outstanding presentation of our rooms and suites, our public areas across Matfen Hall.

As a Housekeeper you will be tasked with changing the linens on beds as well processing the cleaning of these in our in house laundry. Immaculate presentation of all areas of the Hotel is the
passion of our housekeeping team.

Duties & Responsibilities: 

This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.

• Assist with laundry when necessary.
• Cleaning hotel public areas.
• Servicing guest bedrooms and bathrooms to the Matfen Hall standard.
• Ensure guest requests are met – e.g extra bedding, pillows, cots.
• Engage positively with guests and represent the business well.
• Advise of any stock items running low.

Prerequisites: 
• Communicate clearly and effectively.
• Positive attitude and approach to work.
• Flexibility to assist in all Housekeeping areas.
• Ensure all equipment used is used in-line with training.
• Pride in maintaining standards
• Ability to work in a team and take instruction.
• Report any maintenance issues to your line manager immediately.

Experience:
The ideal candidate will have 1+ years housekeeping experience within a luxury hotel setting.

Contact:
James O’Donnell

Email: james.odonnell@matfenhall.com