Frequently asked questions

We have a number of dog friendly rooms here at Matfen Hall, including our Garden rooms that allow direct access to your room for you and your dog. When staying with your dog, we’ll include a dog bed, water bowl, waste bags, treats and dog towel in your room.

Dogs are welcome to join you in The Keepers, Cloisters Lounge and The Great Hall and are allowed around the gardens of the estate.

We politely ask that you keep your dog on a lead at all times and pick up any waste as well as consider other diners, guests and golfers on the estate.

A charge of £75.00 per stay will apply.

Each gift card is valid for 12 months from the date of purchase unless otherwise stated. Cards cannot be refunded, extended, transferred or redeemed for cash or credit. Each card must be valid, presented in perfect condition, complete with serial number. Any defacement will make the card invalid. Should service or product of a higher value be taken, the card may be used in part exchange or payment of balance. For full terms and conditions, click here.

 Cancellations for a hotel room reservation must be received within the cancellation policy indicated on the reservation. If cancellation of a guaranteed reservation is not received by the required date, a charge will apply. For details of cancellation policies and deposit requirements, please check at time of booking.

Yes, we do. Please contact our Reservations team who will be happy to help plan your visit.

Yes, of course. We welcome families and have a number of family sized rooms to accommodate you. Children under the age of 16 can use the swimming pool at set times of the day (07.00-10.00 and 17.00-19.00) when accompanied by an adult.

Please refer to our Celebration of Marriage Policy.

Our reception is manned 24hrs a day, 7 days a week. You can contact us here.

Extra rollaway beds are available based on room occupancy, the cost is £75.00 per night including breakfast. We are delighted to provide cots for children up to two years of age with our compliments.

We accept Visa, Mastercard, Maestro and American Express. 

 No jeans, football shirts or football shorts allowed. 

Yes, we provide free parking for our residents and visitors.

 Airport and train transfers can be arranged by contacting our Guest Relations team info@matfenhall.com

 Travel time from the airport is approximately 15 minutes, taxis are also readily available. 

Newcastle train station is a 30 minute drive, taxis are also readily available.

Yes we do have a heli pad. 

Yes, we have a couple of spaces with charging points on-site.

There is no need to book a slot for use of Retreat facilities. Should you wish to book a treatment, a booking is required. 

Please note there are specific times for children swim times, 8am – 10am and 5pm to 7pm children are welcome, no booking is required.